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Return Policy

Last Updated: August 21st, 2024
 

Introduction

At Swiftkart, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the terms and conditions under which you may return items and receive a refund.

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1. 30-Day Money Back Guarantee

We offer a 30-Day Money Back Guarantee on all purchases. If you are not satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund, subject to the conditions outlined below.

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2. Conditions for Returns

To be eligible for a return and refund, the following conditions must be met:

2.1 Product Condition

  • The item must be in its original, unused, and unaltered condition.

  • The item must be returned in the original packaging, including any accessories, manuals, and documentation.

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2.3 Exclusions

  • Certain items are non-refundable, including but not limited to:

    • Perishable goods (e.g., food, flowers)

    • Gift cards

    • Customized or personalized items

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3. How to Initiate a Return

3.1 Contact Us To initiate a return, please contact our customer service team at swiftkartusa@gmail.com with the following information:

  • Your order number

  • The reason for the return

  • Any relevant photos of the product (if applicable).

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4. Shipping for Returns

4.1 Return Shipping Costs

  • You are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping (if any) will be deducted from your refund.

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4.2 Shipping Carrier

  • We recommend using a trackable shipping service or purchasing shipping insurance for returned items. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in transit.

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5. Processing Your Refund

5.1 Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return conditions outlined above. If the item is approved, we will process your refund.

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5.2 Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, please contact us to arrange an alternative method.

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5.3 Refund Timeline: Refunds typically take 7-10 business days to process after we receive and inspect your return. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

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6. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please take the following steps:

  • Check your bank account or credit card statement again.

  • Contact your credit card company or bank, as it may take some time before your refund is officially posted.

  • If you’ve done all of this and still have not received your refund, please contact us at swiftkartusa@gmail.com.

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7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at swiftkartusa@gmail.com with your order details and a description of the issue.

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8. Non-Returnable Items

Certain items are not eligible for returns or refunds, including:

  • Sale items (only regular-priced items may be refunded)

  • Perishable goods

  • Gift cards

  • Personalized or custom-made products

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9. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our Site. Your continued use of our Site after any changes to this policy constitutes your acceptance of the revised policy.

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10. Contact Us

If you have any questions about this Refund Policy, please contact us at:

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Swiftkart
Email: swiftkartusa@gmail.com
Phone: +1(417) 540-9313
Address: 5451 S Farm Road 141, Springfield, MO 65810

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